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Calandra Art Gallery entrusts shipments to Mail Boxes Etc. to ensure absolutely safe delivery.
Product delivery and Shipping Costs Product delivery will be carried out using the following methods, of the customer's choice:
- Free collection by the customer at the Calandra Arte Gallery Via Discovolo 295 – 19017 Manarola (SP).
- Express Courier. Delivery will be made to the address indicated by the Customer for shipping.
Customer Obligations Upon Receipt:
The customer is required to check that the package is intact, not damaged, or wet. Only after this verification should the Customer accept the delivery.
Procedure in Case of Damage:
Once the delivery has been accepted, if the contents inside the package are damaged, the Customer will have 24 hours from the delivery date to contact Calandra Arte and request an insurance refund, by sending photographs and/or videos in which the damage is clearly framed.
Right of Withdrawal (Returns):
The Customer has the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) working days, starting from the day of receipt of the products purchased on www.calandraarte.com.
Withdrawal Procedure:
- The Customer must send an email to info@calandraarte.com to exercise the right of withdrawal.
- The Customer must wait for the return form that will be sent to the Customer via email by Calandra Arte.
- Only when the customer has received the form can they ship the return. In no case will returns be accepted without the explicit request from the Customer and without the Company sending the return form.
Costs and Responsability:
The Customer assumes the costs and risk of the return transport.
Return Address and Refund Timeline:
Once the return has arrived at the Calandra Arte premises in: Via Discovolo 295 – 19017 Manarola (SP). The company will issue the refund within 14 working days.
Exclusion of the Right of Withdrawal for Services: If the customer has purchased a service, they will not be able to exercise the right of withdrawal if they have sent incomplete required material.
